I can't sign in, or didn't get the email

Check the basics

• Confirm you are using the same email address you signed up or were invited with. A workspace invitation is tied to one address.
• Make sure you are signing in the way you set up. If you created the account with Google, use Continue with Google rather than a password.
• If you use a password and it is not working, reset it from the link on the login page. The reset link is single-use and expires, so request a fresh one if it has been a while.

You did not get an email

Verification, invitation, and password-reset emails come from hello@veillo.eu. If one has not arrived:

• Check spam and any filtered or "promotions" folders.
• Allow hello@veillo.eu in your mail rules, then request the email again.
• Give it a few minutes. Delivery is usually quick but can lag.
• Confirm the address is spelled correctly. For an invite, ask the person who invited you (an Owner or Admin) to check the address and resend. See roles and inviting your team.

Google sign-in

If Continue with Google fails, sign out of other Google accounts in your browser or try a private window, so you are sure which account you are using. If Google sign-in worked before and recently stopped, that can follow a change to your organisation's domain or Google settings; contact us and we will sort it out.

SSO

Single sign-on is available on the Scale plan and is set up by an administrator. If your company uses SSO and you cannot get in, check with your own IT first, since the identity provider sits on their side. If it looks like a Veillo issue, get in touch.

Still stuck