Terms of Service

Last updated 28 May 2026. This is the current version. It reflects how Veillo operates today and is confirmed by counsel before public launch. It is not legal advice.

1. Who you are contracting with

Your agreement for Veillo is with Arbos Folk, a sole proprietorship registered in Denmark, which builds Veillo under the Arbos Techne name. You can reach us at hello@veillo.eu.

In these terms, “we”, “us” and “Veillo” mean Arbos Folk. “You” means the organisation that opens the account, and the people it authorises to use it.

2. What Veillo is

Veillo is software for managing your EU AI Act compliance posture as a deployer of AI systems: an AI inventory, risk classification under Annex III, generated documents, a regulator-update feed, and an append-only audit trail. It is a tool you operate, not a managed service we run for you.

3. Not legal advice

This is the term that matters most. Veillo is a compliance work-product management tool. It is not a law firm and does not give legal advice. The classifications, documents, and suggestions it produces are there to support the judgment of qualified counsel, not to replace it. You remain responsible for your own compliance with the AI Act and all other applicable law. Classifications the model suggests are AI-assisted and need your confirmation; high-risk determinations always route to a person.

4. Your account

You need a valid account to use the paid product, and you must give accurate details and keep your login secure. The person who signs up confirms they are allowed to bind the organisation to these terms. You are responsible for what the users in your workspace do.

5. Trials

We offer a time-limited trial of the Business plan with no card required. A trial converts to a paid plan only if you choose to subscribe. We may change or end trials, and we may withdraw a trial we believe is being abused.

6. Subscriptions, fees, and billing

Plans are billed monthly or annually in advance through our payment processor. Prices exclude VAT, which is added at checkout for EU customers. Subscriptions renew automatically for the same period unless you cancel before the renewal date. You can cancel at any time, with effect at the end of the paid period; we do not give pro-rata refunds for part-periods unless the law requires it. If a payment fails, we may suspend the account until it is settled.

7. Acceptable use

Use Veillo for your own organisation’s compliance work. Do not resell or sublicense it, probe or bypass its security, scrape it, reverse engineer it beyond what the law permits, or upload content you have no right to use. Consultancy plans carry their own terms for managing client workspaces.

8. Your data

Your data stays yours. We process it as your processor under our Data Processing Agreement and store it in the EU. You can export it at any time, and you can ask us to delete it as set out in our privacy policy. You are responsible for having a lawful basis for the personal data you put into Veillo.

9. Intellectual property

We keep all rights in the Veillo software, brand, and the compliance content we author. You keep all rights in the data and documents you create. Using Veillo gives you a non-exclusive, non-transferable right to use it for your business while your subscription is active. Tool names and logos shown in the product belong to their owners and are used only to help you identify systems.

10. Availability

We work to keep Veillo available, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and we may change features as the product develops, without reducing the core of what you pay for.

11. Warranties and disclaimers

We provide Veillo with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided “as is”. We do not warrant that a classification or document is correct or sufficient for your situation, because that depends on facts and judgment that sit with you and your counsel.

12. Liability

To the extent the law allows, neither side is liable for indirect or consequential loss, lost profits, or lost data, and our total liability for any claim is limited to the fees you paid for Veillo in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited under the laws of Denmark and the European Union, such as for death or personal injury caused by negligence, or for fraud.

13. Term and termination

These terms apply while you use Veillo. You can stop by cancelling and closing your account. We may suspend or end access if you break these terms or do not pay. On termination you can export your data for a reasonable window, after which we delete it as described in the privacy policy.

14. Changes to these terms

We may update these terms as the product and the law change. If a change materially affects you, we tell you before it takes effect. Continuing to use Veillo after that means you accept the new terms.

15. Governing law and disputes

These terms are governed by the laws of Denmark and the European Union, and disputes are subject to the courts of Denmark. If any part is found unenforceable, the rest stays in force.

16. Questions

Email hello@veillo.eu.