Transparency rules in2 Aug 2026
Tools / Ada
Ada
Customer service

Is Ada compliant with the EU AI Act?

Short answer: it depends on how you use it. The Act does not certify tools as “compliant”. It classifies each use into a risk tier, and your obligations follow from there.

Customer-facing chatbots and virtual agents typically trigger Article 50 transparency duties: you must make clear that a person is interacting with AI. That is limited-risk, not high-risk.

What this means for you

If your organisation uses Ada in the EU, you are a deployer. Inventory the system, write down what you use it for, and classify that use. Then handle the obligations that apply: AI literacy for everyone, transparency for customer-facing use, and the heavier high-risk duties only where an Annex III purpose is involved.

How Veillo classifies Ada

Common ways this tool is used, and the tier each points to in Veillo’s catalog. Reviewed entries are checked by counsel; the rest are pending review.

Customer-facing chatbot / virtual agent
PENDING REVIEW
LIMITEDArt. 50

How customer service tools tend to land

Typical use-case patterns in this category, and the tier each one points to. Your actual tier depends on how you use Ada.

LIMITEDArt. 50
Customer-facing chatbot / virtual agent
LIMITEDArt. 50
Voice assistant / synthetic voice
MINIMAL
Internal search / knowledge assistant
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This page is general information, not a classification of your specific deployment, and not legal advice. Run the free diagnosis to classify your actual use of Ada.

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